Implementation Specialist

US-VA-Herndon
Job ID
2017-2087
# of Openings
1
Category
Operations

Overview

Based in beautiful Herndon, VA, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Implementation Specialist with at least 4 years of any general office/business/technical/workforce experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

 

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:

  • Meaningful work with the potential to disrupt an entire industry
  • Visionary leadership
  • Excellent compensation packages
  • An extensive suite of medical and retirement benefits
  • Flexible time off policy and accommodating work schedules
  • Education Assistance Program (Tuition Reimbursement)
  • Access to cutting-edge tools and technologies
  • Innovative, intelligent, collaborative teammates

Responsibilities

  • Is primarily responsible for a group of customers utilizing CalAmp SaaS solutions who want to be self-sufficient with the technology
  • Oversee status, timeline and completion of work-related tasks being conducted for and by the customer
  • Ensure sales order processing completion in conjunction with system design as provided by Sales
  • Activate units and provisions units within the system, while creating placeholder units within the systems for installers to match up with during installation events
  • Deactivate units that are returned with the carrier and within internal systems
  • Work with the customer to understand what features and functions are being requested and provides proper direction internally to set them and make them available in the SaaS solution
  • Provide technical and best-practices input which will supports the customer's objectives and deployment
  • Responsible for work-plan generation, project installation scheduling, resource coordination, shipment scheduling, and other project plan administration with Communication of all customer responsibilities and explanations for CalAmp related work
  • Provide quantitative reports in metric format on a periodic basis to confirm acceptable progress of deployment projects
  • Maintain the role of coordinating all internal work efforts to resolve customer issues related to the project
  • Represents CalAmp in a positive, professional and enthusiastic manner when working with external and internal customers
  • Performs other responsibilities as assigned or required

Qualifications

Must Haves

  • 4 years of any general office/business/technical/workforce experience
  • Systems deployments implementations experience
  • Proficient knowledge of Microsoft Office Suite applications
  • Ability to manage issues and direct teams
  • Ability to work well in a fast-paced environment
  • Ability to train users
  • Ability to manage multiple projects concurrently on a daily basis, using project management techniques to effectively track and report progress
  • Excellent management skills, communication skills and technical skills
  • Ability to translate functional requirements into configuration with minimal guidance
  • Ability to be a self-starter, with strong sense of proprietorship and a passion for the highest level of customer satisfaction
  • Strong analytical and organizational skills as well as attention to detail

 

 Strong Pluses

  • Bachelor's degree or other combination of education preferred
  • Salesforce or CRM (Customer Relationship Management) experience
  • Project Management experience (program certification is a very strong plus)
  • Ability to travel occasionally

 

If you are a talented Implementation Specialist with at least 4 years of general office/business/technical/workforce experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.

 

#L!-RB1

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed