Dispatcher

US-MA-Canton
Job ID
2017-2106
# of Openings
1
Category
Customer Service/Support

Overview

Based in beautiful Canton, MA, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Dispatcher with at least 3 years experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

 

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:

  • Meaningful work with the potential to disrupt an entire industry
  • Visionary leadership
  • Excellent compensation packages
  • An extensive suite of medical and retirement benefits
  • Flexible time off policy and accommodating work schedules
  • Education Assistance Program (Tuition Reimbursement)
  • Access to cutting-edge tools and technologies
  • Innovative, intelligent, collaborative teammates

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Dispatches and routes Nationwide field personnel via text, e-mail, telephone and through Systems for scheduled field-related work
  • Intermediate knowledge of LoJack systems, products and services
  • Sound knowledge of US geography
  • Able to understand and utilize LoJack Systems for field service status and job support
  • Manually updates systems as needed after auto-optimization has been completed
  • Schedules, routes, and reschedules installation and service calls for customers
  • Contacts customers on pre-call basis by telephone for Field Operations
  • Closely watch and reassign jobs in Systems if field staff is running late or job is in jeopardy
  • Assists Field Operations with real-time activity alerts and real-time fleet mapping
  • Performs hand-offs within and outside his/her group for lunches, breaks, and shift changes
  • Able to verbally communicate in a clear and concise manner instructions to field personnel
  • Develops and interacts with Field Operations leadership Team to bring collaboration of field and dispatch efforts to a maximum efficiency level

Qualifications

Must Haves

  • High school diploma or equivalent (GED). 
  • 3-5 years customer service experience and knowledge of local geography and outlying areas required. 
  • 3-5 years of dispatching and scheduling preferred.
  • Microsoft Office Suite, NetSuite experience a plus

 

If you are a talented Dispatcher with at least 3 years of experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.

 

#L1-JN1

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