• Technical Account Manager

    Job Location(s) US-MD | US-PA-Philadephia | US-RI-Providence | US-NY-Queens
    Job ID
    2018-2211
    # of Openings
    1
    Category
    Sales
  • Overview

    We are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Technical Account Manager based in the North East with at least 3 years experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

     

    This position is remotely based in North-Eastern United States. The ideal candidate will be near an airport, anywhere in the area of Baltimore,MD/Pennsylvania/Rhode Island/New York. 

     

    We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

    In particular, we offer:

    • Meaningful work with the potential to disrupt an entire industry
    • Visionary leadership
    • Excellent compensation packages
    • An extensive suite of medical and retirement benefits
    • Flexible time off policy and accommodating work schedules
    • Education Assistance Program (Tuition Reimbursement)
    • Access to cutting-edge tools and technologies
    • Innovative, intelligent, collaborative teammates

    Responsibilities

    • Proactively exceed contract requirements for function, reports, status and other integration deliverables.
    • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
    • Address product related questions and technical challenges
    • Act as an escalation point for billing, collections, and credit requests
    • Educate clients on how existing and new product features and functionality work, schedule ongoing training as necessary.
    • Monitor accounts regularly to ensure customers are using SaaS and PaaS solutions
    • Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
    • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
    • Perform quarterly Business reviews alongside sales and assist in product trainings needed

    Qualifications

    Must Haves

    • 3-5 years experience with Telematics or IoT solutions
    • 3-5 years job experience in Technical Account Management or Customer Support Roles
    • Excellent written and oral communication skills
    • Must be able to travel roughly 25% of the time. 

     

     

    If you are a talented Technical Account Manager based in the North East Area with at least 3 years of experience  and interested in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.

    #LI-NR1

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