• Representative, Command Center

    Job Location(s) US-TX-Richardson
    Job ID
    # of Openings
  • Overview

    Based in beautiful Richardson, Texas, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Command Center Leader with at least 2 years of experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.


    We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

    In particular, we offer:

    • Meaningful work with the potential to disrupt an entire industry
    • Visionary leadership
    • Excellent compensation packages
    • An extensive suite of medical and retirement benefits
    • Flexible time off policy and accommodating work schedules
    • Education Assistance Program (Tuition Reimbursement)
    • Access to cutting-edge tools and technologies
    • Innovative, intelligent, collaborative teammates


    • Analyse each alert promptly when it enters our system
    • Research problem areas and document processes used for corrective action
    • Log and track inquiries and compile client statistics
    • Assist in client training and answering routine questions from clients via e-mail & phone
    • Perform routine administrative duties on our system
    • Assist in training new Monitoring Agents after achieving proficiency
    • Miscellaneous projects to be defined as dictated by business need and/or job offer


    Must Haves

    • Able to work independently in our secure office facility
    • Able to work the specified schedule
    • PC literacy & proficiency with Microsoft Office applications
    • Strong written & spoken communications skills
    • Customer service-oriented
    • Pass background screening within 30 days of job offer


    Strong Pluses

    • Minimum 2 years’ supervisory experience in a contact center environment
    • Proficiency with MS office suite, strong excel skills a plus
    • Working knowledge of SMART plan creation and executionAbility to coach and develop a diverse team
    • Strong leadership skills
    • Knowledge of IoT


    If you are a talented Command center Leader with at least 2 years of experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.




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