• Representative, Command Center

    Job Location(s) US-TX-Richardson
    Job ID
    # of Openings
  • Overview

    Based in beautiful Richardson, Texas, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Command Center Representative with at least 1 year of experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.


    We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

    In particular, we offer:

    • Meaningful work with the potential to disrupt an entire industry
    • Visionary leadership
    • Excellent compensation packages
    • Access to cutting-edge tools and technologies
    • Innovative, intelligent, collaborative teammates


    • Analyse each alert promptly when it enters our system
    • Research problem areas and document processes used for corrective action
    • Log and track inquiries and compile client statistics 
    • Assist in client training and answering routine questions from clients via e-mail & phone
    • Perform routine administrative duties on our system
    • Miscellaneous projects to be defined as dictated by business need and/or job offer


    Must Haves

    • Able to work independently in our secure office facility
    • Able to work the specified schedule
    • PC literacy & proficiency with Microsoft Office applications
    • Strong written & spoken communications skills
    • Customer service-oriented
    • Pass background screening within 30 days of job offer


    Strong Pluses

    • 2 years inbound contact center experience dealing with complex issues
    • Strong Excel skills a plus
    • Contact Center leadership a very strong plus
    • Basic understanding of troubleshooting IoT devices



    If you are a talented Command Center Representative with at least 1 year of experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.




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